Mejor Limited (Mejor Finance) is a financial advice provider (FSP1006392) licensed and regulated by the Financial Markets Authority to provide financial advice.
We provide, through our Financial Advisers, financial advice to our clients about:
Generally, we don’t charge you any fees for the advice and transactional solutions that we provide to you. This is possible because we usually receive commission from the applicable product provider as described above.
You may be charged a one-off fee in the following situations:
No Commission: if you request services in relation to a product or service and we do not receive a commission. Any such fee would be agreed and authorized by you in writing before the services were completed and would be based on an estimate of the time spent providing the advice.
Repayment of commission: If a product or service provider requires that commission is repaid within 27 months of you taking out the product. The fee charged will not exceed the amount of commission clawed back from the product provider.
Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.
If there are any conflicts of interest apart from commission that could potentially influence the advice that we give, these will be shown in your Adviser Guide Home Mortgage.
If you have a complaint about our services, you need to tell us about it. You can contact our internal complaints service by phoning or emailing the director Patrick Wang at 02108527700, and email address is patrick@mejorfinance.co.nz with the heading Complaint – (Your name)
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited (FSCL). FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction. You can contact FSCL by phone 0800 347 257 or email complaints@fscl.org.nz.
Our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:
Meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
Give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
Exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.